SyntaxRequested profile:
- Understanding of ITIL V3 Service Management Standard and LifeCycle Model.
Qualification & Working Experience:
- Minimum 2 years’ experience working as helpdesk or service desk specialist;
- Basic understanding of Service Catalogue Management;
- Basic understanding of Service Level Management;
- Basic understanding of change management process;
- Experience with the implementing Incident management process based on ITIL V3 IT Service Management Standard is preferable;
- Awareness of ITIL Service Management ready systems and software;
- Proficient English Language is a must.
Personal Skills:
- Effective Communicator;
- Proactive and creative in the approach to train and help others;
- Result Oriented;
- Committed to delivering professional quality.
SYNTAX offers:
- The opportunity to become a IT Service Management Expert;
- Being part of a Motivated & Ambitious Team;
- Appropriate salary & Health Insurance;
- Working Hours Full Time.
If interested, please send your CV to: [email protected]